Thank you for shopping with Le Fleur. This Shipping Policy explains how and when we ship your orders.

1. Order Processing

Orders are packed and shipped from the UK by our fulfilment partner, using tracked delivery services. You'll receive a shipping notification by email once your order has been dispatched.

Pre-order items are shipped separately, once available - see Section 2.

2. Pre-Orders

Certain items, including our silk scarves, are offered as limited pre-orders. When you place a pre-order:

• Your payment is taken in full at the time of order.
• The item is not shipped immediately, estimated shipping timelines are provided on the product page. These are estimates only and may change.
• Pre-orders are limited in number. Once a pre-order edition sells out, it will not be restocked.
• If your order contains both pre-order and in-stock items, the entire order may be held and shipped together once all items are ready, unless stated otherwise on the product page.
• Our standard Refund Policy applies to pre-order items once they are delivered, in the same way as any other order.
• If we are unable to fulfil a pre-order, we will contact you and issue a full refund.

3. Shipping Rates & Delivery Times

You can choose Standard or Courier shipping at checkout. Shipping costs and estimated delivery times are calculated at checkout based on the weight of your order and your delivery region.

Estimated delivery times may vary due to carrier performance, customs clearance, or other delays outside our control. We cannot guarantee delivery by a specific date.

4. Where We Ship

We ship worldwide from the UK. If your country isn't available for shipping at checkout, please contact us.

5. Duties and Import Taxes

UK orders are shipped domestically, with no import duties or customs charges.

For orders shipping to the following countries, duties are included at checkout - the price you pay is the final price, with no additional customs charges on delivery:

Austria, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Portugal, Slovakia, Spain, Sweden, Switzerland, United States

For all other destinations, your local tax agencies may impose additional taxes, duties, or customs fees on arrival. These charges are the responsibility of the buyer and are not included in the price of your order. Customs policies vary by country — please check with your local customs office before ordering if you're unsure.

6. Tracking & Delivery

Once your order ships, you'll receive a tracking number by email where available. Delivery may require a signature depending on your local courier.

7. Refused or Returned Parcels

If a parcel is returned to us because of an incorrect address or a refusal to pay customs charges, please see our Refund Policy for how the return will be handled.

8. Questions

If you have any questions about shipping or delivery, contact us at service@lefleur.fr.